Q: I don’t have computer access.  How am I supposed to purchase my permit online?

The City of Covina has a kiosk for public use located in the Finance Department at City Hall where permits can be purchased.  City Hall is located at 125 E. College Street in Covina and hours are Monday through Thursday from 7am to 6pm.  Please note that City Hall is closed every Friday.

The City of Covina Library has computers available for public use as well. The library’s address is 234 N. Second Avenue in Covina. Their phone number is (626) 384-5300 and their hours are: closed Sunday and Monday; 12 Noon to 8pm on Tuesday and Wednesday; 11am to 6pm on Thursday and Friday, and 10am to 5pm on Saturdays.

Q: How can I tell if I am a City of Covina resident?

• Resident-Zip Codes are 91722, 91723 or 91724 and City of Covina street addresses are below 3000.
• Nonresident / Unincorporated Los Angeles County Covina island areas have street addresses above 3000.
• The ParkCovina.com website is programmed to determine City of Covina residency by using the mailing address entered by the user in their account.

Q: Do you have automatic withdrawal? 

Parking permit fees will be charged to your credit card or bank account through an automatic debit on a monthly basis.  Automatic debit should occur on or around the 18^th of each month and is payment for the coming month.  If for any reason your payment cannot be debited, you will be sent an email to the email address you provided in your parking registration, indicating next steps to correcting the issue.  You will have until the 1^st of the coming month to correct payment arrangements. If no payment is confirmed by that time, your permit will be cancelled and your permit number will be made invalid.  In order to reinstate your permit you will need to provide correct payment information and are responsible for any and all unpaid fees from the time your permit is made invalid to the time the issue is corrected.

Q: I do not want to pay by credit card auto debit, what other options are available?

Unfortunately there is not another option available.  The City entered into a partnership that allows us to use the same internet architecture as the Los Angeles County Metropolitan Transportation Authority (METRO) for parking permit sales. Because of this agreement, which saved the City the significant costs of developing its own custom made internet site, we are limited in the options that we can offer.  All parking permits are made to order by the contractor, linked to an account, and shipped in the mail. The City does not have the ability to create or stock the permits, so we do not have any permits for sale at City Hall.  As we look to improve customer service and reduce costs during these difficult economic times, we need to turn to contracted services and technology to reduce our labor and material costs.

Q: I just received a parking ticket. Where can I pay it?

 Please call (877) 236-2958 or visit:  https://step1.caledoncard.com/tickets/covina.html

 Q: I want to be placed on the wait list for Metro East? How can I do that? 

Go to www.ParkCovina.com , follow the links to monthly parking permits and create an account.  Once your account is created select the Metro East permit option even though it says “SOLD OUT”.  It will ask you if you want to be placed on the wait list; just follow the steps. You will be notified via email when a space becomes available so please make sure to add customerservice@permit-sales.com to your address book so that emails do not end up in your spam folder.

Q: I've been on the waiting list and have been notified that a permit is now available.  What do I do?

Go to www.parkcovina.com and login to your monthly permit account. This must be the account that you originally set up when you placed your name on the waiting list.  NOTE: If you are a current permit holder and have been notified about an opening, you must call 1(800) 997-0197 in order to be moved to the notified Metro East location.

Q: Why did the price of the Municipal Parking Permit (formerly “Blue Zone”) go up to $20/month      

This is an increase of $2 a month over the former monthly rate ($18) in the municipal parking lots with no discount for bulk purchase.  Bulk purchase discounts and free parking permits were eliminated by the Covina City Council in January of 2011 based on the yearly shortfall in municipal parking district revenue that is threatening the long-term viability of the parking district. 

Q: What if I have a bulk permit order for Municipal Parking Permits?

A bulk order is considered to be 10 permits or more, please call (626) 384-5520 for more information.  If you would like to submit a bulk order, please call 1(800) 997-0197 to request an invoice. Payment for bulk orders is on a quarterly billing basis, and permits will be invalidated if payment is not received.

Q: I lost my permit, what do I do?

·         Send an email to customerservice@permit-sales.com. State your full name, provide your 4 digit permit number (if you know it) and state that your permit was lost or stolen.

-or-

·         Call (626)498-8018 to report the lost or stolen permit.

**You will receive email notifications of actions taken on your behalf.

Q: I want to cancel my automatic withdrawal. What do I need to do?

·         Return to the www.parkcovina.com monthly permit login page and select the 'Cancel' button located just above the login box. Follow the instructions.

·         Call (626)498-8018

**Only after you complete one of the above steps and receive a confirmation email will your permit be cancelled. Failure to cancel by the 15th of the current month will result in charges for the following month

Q: I purchased my permit online and now I don’t need it anymore. Can I receive a refund?

All Sales Are Final.  Parking is sold on a full month basis only.  Once parking fees have been charged there will be no returns, transfers or refunds allowed.